ARTICLES

Technology and business,
from hands-on practice.

Articles on AI agents, business systems, financial AI, and e-commerce.

We write from the perspective of designing, building, and operating technology in real business contexts.

ALL ARTICLES (PAGE 2 OF 5)

A monochrome line drawing of a compartmented portable case on a white background
AI & Software

What Agent Plugins Standardizes—and What It Does Not: Portability for Agent Skills and MCP Configuration

Conformance to a common format does not guarantee the same behavior on another product. Separating what Agent Plugins 1.0.0 standardizes from what remains product- or organization-specific.

Read
Monochrome fine-line illustration of an iris diaphragm whose concentric blades form a single small opening at the center, drawn in thin black strokes on a white background
AI & Software

Bedrock Data's Agent DLP: Access Scope and Runtime Control

Permission settings tell you what an identity can reach. Runtime control tells you what a given tool call actually sent and received. Two controls worth keeping apart.

Read
A monochrome line drawing of an open door frame on a white background
Fintech

EU AI Act Becomes Generally Applicable: Key Annex III High-Risk Obligations Deferred to 2027

The AI Act became generally applicable on 2 August 2026, and the transparency obligations now apply. With key Annex III high-risk obligations deferred to December 2027, here is how the two timelines separate.

Read
Monochrome fine-line illustration of a simple gate bar raised, drawn in thin black strokes on a white background
AI & Software

What GhostApproval Reveals About Approval Screens in AI Coding Agents

Having an approval screen and giving the approver a meaningful decision are two different things. A look at the blind spot GhostApproval revealed in AI coding agents' approval design.

Read
Monochrome line drawing of a single wooden chair turned to face a different direction
AI & Software

73% of AI-Using Small Businesses Report an Impact on Employee Roles — What a U.S. Survey of 750 Owners and Operators Shows

73% reported an impact on roles and responsibilities, 70% on performance expectations — separating what the survey shows from what it does not.

Read
Monochrome line drawing of a polyhedron seated in an open socket with a second polyhedron lifted just above it
AI & Software

Designing for Continuity When AI Models Change

The problem is not that models change, but an architecture that has to be rebuilt each time they do.

Read
Monochrome fine-line illustration of circles of varying sizes and stroke styles scattered across white space, none of them connected to one another (a metaphor for a fragmented view of the customer)
AI & Software

HubSpot Agent Hub and the Challenge of Shared Customer Context

The more agents you deploy, the easier it is for their views of the customer to diverge. HubSpot's announcement is a starting point for examining what shared customer state actually requires.

Read
Monochrome line illustration of a gear above concentric ripples on a white background
AI & Software

Before Using AI to Speed Up a Process: Is It Ready for Automation?

AI adoption is not a binary choice between full automation and fully manual work. Depending on the process, the right next step may be to retire, standardize, assist, or automate.

Read
Monochrome fine-line illustration of concentric rings resting on a receding grid plane, drawn in thin strokes on white
AI & Software

Stronger AI Governance Without More Case-by-Case Approval: What PwC's 2026 Study Suggests

Case-by-case approval is only one form of control. AI governance can also rely on upfront rules, system-enforced limits, monitoring, and exception handling.

Read